💼 About This Role

You'll help individuals understand their employer benefits, resolve issues, and connect them with care and resources through phone, email, and chat. Your work ensures a seamless experience for members navigating their coverage. This role is perfect for those with strong customer service skills looking to make a meaningful impact.

🎯 What You'll Do

• Answer member inquiries via phone, email, and chat
• Guide members through benefit questions and coverage issues
• Support participants in wellness programs with questions
• Connect members to care and resources as needed

📋 Requirements

• Experience in customer service or similar roles
• Strong communication skills via phone and email
• Ability to navigate benefits and explain coverage

✨ Nice to Have

• Experience in receptionist, scheduler, or insurance verification roles
• Background in medical environment

🎁 Benefits & Perks

• 🏖️ PTO/Paid Holidays
• 🏥 Medical, Dental, Vision Insurance from day 1
• 💰 401(k) with company match
• 👶 Maternity Leave/Parental Leave
• 🛡️ Company-paid ST and LT Disability

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 45 min
3. 3Offer· N/A