🛠 Tech Stack

💼 About This Role

You'll act as the primary point of contact for eCommerce clients in a SaaS environment, ensuring seamless onboarding and ongoing success. You'll drive customer satisfaction and prevent churn through proactive communication and cross-functional collaboration.

🎯 What You'll Do

• Manage daily client communication via Slack, email, and CRM
• Coordinate cross-functional teams for project delivery
• Oversee project scope, timelines, and deliverables
• Support onboarding including ad catalog configuration

📋 Requirements

• 3-5 years in customer success or account management
• Experience with eCommerce clients or marketing agency
• Strong written and verbal English communication skills
• Ability to work US business hours (EST/PST)

✨ Nice to Have

• Bachelor's degree in a relevant field
• Interest in SaaS platforms and digital commerce

🎁 Benefits & Perks

• 🏡 Fully remote work with flexibility
• 💰 Competitive salary paid in USD
• 🌍 Work with international clients
• 🚀 Exposure to cutting-edge advertising and eCommerce tools
• 🎯 Dynamic, collaborative startup culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Client Interview· 45 min