🛠 Tech Stack

💼 About This Role

You'll own the end-to-end lifecycle for a portfolio of B2B customers, driving retention and long-term value realization at a leading customer operations platform. You'll proactively anticipate churn risks using data-driven insights to ensure customers adopt, engage, and renew with confidence. Backed by Sequoia Capital, this role offers equity and flexibility in a high-growth environment.

🎯 What You'll Do

• Own end-to-end lifecycle for book of business, driving renewals
• Build and execute renewal strategies 90-120 days in advance
• Develop relationships with stakeholders, aligning on success metrics
• Monitor product usage and address adoption gaps
• Lead business reviews and strategic check-ins

📋 Requirements

• 3-5 years in Customer Success or similar client-facing role in B2B SaaS
• Proven experience owning renewals and retention metrics
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action

✨ Nice to Have

• Experience in a high-growth startup environment
• Experience managing mid-market or enterprise accounts
• Familiarity with CRM and CS platforms (Salesforce, Gainsight, etc.)

🎁 Benefits & Perks

• 💰 Competitive salary and equity
• 🏥 Private health insurance with no-cost options
• 👶 Paid parental leave
• 🏖️ Flexible time off and wellness days
• 💪 $100/month Lifestyle Stipend for fitness and wellness

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min