Description

You will lead Payoneer's India Operations center, driving operational excellence and scalability. You'll partner with regional teams to optimize customer onboarding and KYC processes while ensuring compliance with RBI regulations. Your role focuses on strategic goal-setting, performance management, and aligning global initiatives with local needs.

Requirements

• Proven track record managing large teams and delivering operational goals
• Expertise in building and scaling high-performing customer onboarding teams
• Strong knowledge of RBI KYC Master Directions and regulatory compliance
• Experience in matrix reporting structures and global customer environments
• Self-driven, fast learner in fast-paced environments

Responsibilities

• Build strong partnerships with regional teams to support customer needs
• Set strategic goals for operational efficiency and productivity
• Drive performance of India Ops centre, collaborating with local leads
• Lead initiatives to optimize operational excellence and SLA performance
• Align with global teams on new products, services, and regulations