🛠 Tech Stack

💼 About This Role

You'll lead a local IT support team providing Tier II desktop support for a government customer in Quantico, VA. You'll ensure efficient incident resolution and maintain critical communication systems for the organization's global network operations mission.

🎯 What You'll Do

• Lead daily operations of the local IT support team
• Provide Tier II support for hardware, software, and mobile devices
• Install, configure, and image computers using client-provided image
• Document and track service requests via Remedy ticketing system

📋 Requirements

• 7+ years of desktop support experience
• Experience with Windows 11 installation and troubleshooting
• DoD 8570 IAT Level II certification (e.g., Security+)
• Experience with Mobile Device setup and troubleshooting

✨ Nice to Have

• ITIL Foundation certification (v3 or greater)
• Microsoft Certified Desktop Administrator Associate (MCA)
• VMware Certified Professional (VCP)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Client Interview· 60 min

🚩 Heads Up

• Requires TS/SCI clearance - narrow candidate pool
• 7+ years experience for a lead role with no manager title
• Onsite only with rotating shifts starting as early as 6 AM