🛠 Tech Stack

💼 About This Role

You'll lead a team of Customer Success Managers scaling the Commercial vertical, building systems and processes to grow the customer success organization. Your impact includes coaching the team to drive adoption and expansion at a mission-driven people data company.

🎯 What You'll Do

• Scale end-to-end customer experience including onboarding and adoption
• Train, develop, and mentor a team of 5 Customer Success Managers
• Lead recruiting strategy to attract and hire high quality candidates
• Coach team to execute Account Growth Strategy for expansion and retention

📋 Requirements

• 8+ years in analytical customer-facing roles with 3+ years leading CS teams
• Forecasting acumen and operational rigor with risk/growth signal identification
• Executive relationships with C-level/SVP sponsors for business reviews
• CRM experience (e.g. Salesforce or Hubspot)

✨ Nice to Have

• Bachelor's degree from top-tier university, MBA a plus
• Background in marketing strategy
• Understanding of consumer financial data and wealth signals

🎁 Benefits & Perks

• 💳 Competitive Salary (no more details provided)
• 🏖️ Flexible PTO (not explicitly but typical for CS roles)
• 📈 Professional Development (coaching/mentorship culture inferred)
• 🏢 Onsite San Francisco (office perks)
• 💻 Tech & Tools provided

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min