🛠 Tech Stack

💼 About This Role

You'll drive customer adoption of Weave's AI platform for drug development, ensuring regulatory teams get maximum value. You'll own onboarding, training, and platform customization to accelerate successful FDA submissions. This is a high-impact role at a mission-driven health-tech company reshaping drug development.

🎯 What You'll Do

• Design and deliver onboarding and training for new customers.
• Customize platform document templates for regulatory submissions.
• Establish processes for consistent and efficient customer success.
• Advocate for customer value and drive product adoption.

📋 Requirements

• 5+ years of Customer Success experience in B2B SaaS.
• Experience serving life sciences or bio markets.
• Ability to communicate effectively with drug development professionals.
• Familiarity with LLM and AI tools.

✨ Nice to Have

• Bio education or advanced degree preferred.
• Experience with change management in regulated environments.

🎁 Benefits & Perks

• 💰 Competitive salary ($120k-$165k) plus equity.
• 🏥 Comprehensive health, dental, vision insurance.
• 🏝️ Generous PTO and parental leave.
• 📚 Career development opportunities in a growth phase.
• 🌎 Remote-first with Boston base.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Presentation· 60 min

🚩 Heads Up

• Up to 50% travel (though noted likely less); may conflict with remote setup.