🛠 Tech Stack

💼 About This Role

You'll partner with ecommerce merchants to drive product adoption and AI-powered automation for Gorgias, the leading conversational commerce platform. Your core impact is ensuring customers maximize value and reduce support costs. You'll manage a high-volume portfolio and run structured check-ins.

🎯 What You'll Do

• Manage a large portfolio of commercial ecommerce customers
• Drive adoption of Gorgias features including automation and AI
• Monitor account health signals and identify churn risks
• Maintain accurate customer data in internal systems

📋 Requirements

• 2+ years in Customer Success, Support, Account Management, or a customer-facing SaaS role
• Comfortable managing a high-volume portfolio of accounts
• Strong communicator with solution-oriented conversation skills
• Experience with ecommerce, support operations, or automation tools

✨ Nice to Have

• Interest in AI and how it improves customer support
• Hands-on experience with workflow automation

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Equity included
• 📚 Annual L&D budget for AI tools
• 🤖 Premium AI tools (ChatGPT, Claude, Granola)