🛠 Tech Stack

💼 About This Role

You'll manage BPO operational performance for multiple product lines at a rapidly growing fintech company. Your core impact is ensuring contract adherence, staffing models, and KPI goals are met through strong vendor relationships. This role stands out with cross-functional collaboration and culture-building opportunities.

🎯 What You'll Do

• Manage BPO operational performance across multiple product lines
• Build and maintain relationships with BPO site leadership
• Set objectives and timelines to meet KPI goals and SLA standards
• Lead Weekly and Monthly Business Reviews with BPO partners

📋 Requirements

• 5 years of customer service operations experience
• 3 years in BPO industry
• Experience with Google Suite, Salesforce, and call center telephony
• Ability to travel globally up to 25%

✨ Nice to Have

• Experience in Financial Services industry
• Project Management Certification
• COPC Certification

🎁 Benefits & Perks

• 🏖️ Remote work eligible
• 🏦 Fintech company growth
• 🏆 Performance bonuses
• 🎓 Training and development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview· 60 min