Description

You will drive store performance and deliver retail excellence by achieving financial targets, managing operations, and developing a team that provides exceptional in-store experiences. Your focus will be on store performance, people management, operational excellence, and customer experience.

Requirements

• Prior retail management experience required, ideally in fashion or footwear.
• Strong connection to Allbirds's mission, vision, and products.
• Curious, intentional, and low-ego, with an eye for simplifying complex situations and processes.
• Excellent communication and interpersonal skills.
• Experienced in inventory management, stock takes, inventory counts, and replenishment cycles.
• Experienced in shift scheduling and talent management.
• Tech-savvy and proficient in Microsoft Office / G-Suite.
• Able to work approximately 40 hours per week, including a minimum of one weekend day.
• Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day.

Responsibilities

• Measure and monitor retail KPIs such as sales and NPS targets, taking action to improve business performance when needed.
• Conduct regular check ins and provide on-the-spot coaching and feedback; conduct quarterly reviews and create development plans; build succession plans; facilitate internal promotions; build a diverse team.
• Manage all store operations including opening/closing procedures, cash control, inventory shrinkage, loss prevention, security, ordering supplies, and compliance with laws.
• Ensure your team provides engaging and personalized try-on experiences; be hiring manager for in-store roles; develop and retain talent; resolve employee issues.