🛠 Tech Stack

💼 About This Role

You'll own customer success and revenue growth for a portfolio of accounts at Aircall, an AI-powered communications platform. You'll drive Net Revenue Retention (NRR) through expansions, renewals, and strategic partnerships.

🎯 What You'll Do

• Manage renewals and mitigate churn across your portfolio.
• Prospect into accounts for upsells and new use cases.
• Develop multi-layer stakeholder maps for key accounts.
• Lead complex renewal and expansion negotiations.

📋 Requirements

• 3-5 years of SaaS account management or customer success experience.
• Proven track record of achieving revenue targets in a quota-carrying role.
• Experience with consultative selling and account planning.
• Strong skills in pipeline management and forecasting.

✨ Nice to Have

• Experience in B2B communications or AI software.
• Familiarity with Salesforce or similar CRM.
• Experience in hybrid work environments.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Comprehensive health insurance
• 📈 Equity options
• 🏢 Hybrid work model with 3 days in office
• 🎓 Learning and development budget