🛠 Tech Stack

💼 About This Role

You'll own and evolve our Zendesk and Customer Success platforms to deliver a seamless customer experience. You'll translate business needs into scalable system configurations and serve as the bridge between support, CS, and operations. This role offers high growth at a fast-paced startup redefining professional services.

🎯 What You'll Do

• Own Zendesk implementation and configuration (routing, automations, macros).
• Support and optimize Customer Success platforms like Gainsight, Catalyst.
• Integrate Zendesk and CS tools with CRM and internal systems.
• Build reporting dashboards for support performance and customer health.

📋 Requirements

• 3+ years of hands-on Zendesk administration experience.
• Experience with Customer Success platforms like Gainsight or Catalyst.
• Experience integrating tools via APIs or middleware.
• Strong systems thinking and problem-solving skills.

✨ Nice to Have

• Experience with Salesforce or similar CRM.
• Familiarity with BI tools like Tableau or Looker.
• Knowledge of AI-driven support features.

🎁 Benefits & Perks

• 💰 Competitive salary ($77k-$115k with bonus)
• 🏖️ Remote-first culture
• 🏥 Health benefits (unspecified)
• 🚀 Generous equity (not specified)
• 🎓 Learning and growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager· 60 min
4. 4Offer· N/A