💼 About This Role

You'll join Thunes to monitor and optimize the health of a global payment network. Your core impact will be ensuring real-time transaction performance and customer experience through proactive issue management. This role stands out for its direct involvement in a rapidly scaling fintech infrastructure.

🎯 What You'll Do

• Monitor network health and performance in real-time
• Perform diagnostics and drive outage resolution
• Create tickets for non-urgent issues
• Log all actions and prepare incident reports

📋 Requirements

• Information Technology degree or equivalent
• Technical Support or NOC role experience
• Ability to read system and API logs
• Flexible for 24x7 shifting rotation

✨ Nice to Have

• Systems Monitoring experience
• Excellent communication and interpersonal skills

🎁 Benefits & Perks

• 🌍 Global Impact - Work with a worldwide payment network
• ⏰ Shift Work - 24x7 rotation with flexibility
• 🤝 Collaborative Team - Diverse and inclusive culture
• 📈 Growth Opportunities - Rapidly scaling company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 30 min

🚩 Heads Up

• Shift rotation 24x7 may impact work-life balance
• Requires flexibility without specifying compensation for shift work
• Role combines monitoring and analysis, potentially unfocused