2h ago

Customer Expansion Account Manager (Small Business)

Guadalajara, Jalisco, Mexico
full-timemidCustomer Experience / SaaS

Tech Stack

Description

In this role, you will partner with existing Nextiva SMB customers to uncover opportunities for growth, deliver value-focused demos, and drive upsell and cross-sell revenue. You'll own the entire sales cycle, from proactive outreach to closing, using Salesforce to manage your pipeline.

Requirements

  • 2+ years in sales, account management, or customer-facing roles in fast-paced environment
  • Proven ability to meet or exceed revenue or activity-based performance goals
  • Strong communication skills with advanced English fluency
  • Comfortable with outbound engagement and proactive customer communication
  • Highly organized with strong follow-through and attention to detail

Responsibilities

  • Drive expansion revenue through upsell and cross-sell within existing SMB customer base
  • Proactively engage customers via calls, email, SMS to uncover opportunities
  • Lead discovery to understand business challenges and align solutions
  • Deliver value-focused demos showcasing how solutions solve specific problems
  • Manage pipeline, forecasting, and follow-up using Salesforce
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