Description

As a Customer Success Manager at AlertMedia, you'll own strategic customer relationships, driving adoption and retention through consultative partnerships, QBRs, and cross-team collaboration. Your work ensures customers successfully use our threat intelligence platform to protect their people and operations.

Requirements

• Proven success as a Customer Success Manager with strategic account management
• Critical thinking to drive adoption, retain, and expand accounts
• Thought leadership in managing strategic accounts
• Ability to identify customer themes and develop proactive strategies
• Partnership mentality and consultative approach

Responsibilities

• Manage strategic customer accounts to provide highest level of consultative partnership
• Execute strategic guidance and drive product adoption
• Conduct effective quarterly business reviews (QBRs)
• Support customer health, retention, and growth
• Collaborate with Implementation, Support, Marketing, and Sales teams