🛠 Tech Stack

💼 About This Role

You'll serve as a senior technical advisor and strategic partner for Talkdesk's largest customers, driving advanced product adoption and complex technical initiatives. You'll bridge customer stakeholders with internal teams to ensure alignment on business objectives and successful product utilization, while also assuming CRM responsibilities for long-term customer success.

🎯 What You'll Do

• Serve as primary technical contact for enterprise accounts
• Lead complex onboarding and platform optimization
• Define solution scope and technical roadmap
• Build trusted relationships with executive stakeholders
• Analyze usage data to identify expansion opportunities

📋 Requirements

• 7-10+ years in Technical Account Management, Professional Services, or Customer Success in SaaS
• Proven track record managing complex technical initiatives for enterprise customers
• Experience with APIs, CRM systems (e.g., Salesforce), and cloud platforms
• Executive-level communication skills to influence senior stakeholders

✨ Nice to Have

• Experience in financial services, healthcare, or retail
• PMP or equivalent certification
• Contact center or CPaaS experience

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 📈 Equity options
• 🏥 Health insurance
• 🧘 Wellness programs
• 📚 Learning stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min
4. 4Executive Interview· 45 min