💼 About This Role

You'll lead two IT support teams ensuring reliable first-level support across the company. Your core impact is coordinating end-to-end ticket handling and driving operational improvements through data analysis and user feedback. This role offers the chance to shape the digital workplace experience in a growing global company.

🎯 What You'll Do

• Lead and develop an IT support team
• Manage end-to-end ticket processing and SLA compliance
• Coordinate onboarding and stakeholder alignment
• Oversee endpoint management for macOS and Windows

📋 Requirements

• 3+ years leading IT support or Digital Workplace teams
• Extensive experience in IT helpdesk and first-level operations
• Fluent in German and English
• On-site presence regularly with the team

✨ Nice to Have

• Experience with automation and security
• Data analysis skills for operational improvement

🎁 Benefits & Perks

• 🌍 Work from abroad: 30 days/year within EU
• 🏢 Hybrid work and flexible hours
• 📈 Career development opportunities
• 🧠 Mental health support via OpenUp
• 🚆 Deutschlandticket subsidy

🚩 Heads Up

• Title says 'Teamleitung' but responsibilities include hands-on endpoint management and support tasks, indicating a player-coach role rather than pure leadership.