💼 About This Role

You'll lead and mentor a team of Customer Success Managers, driving product adoption and retention for a fast-growing privacy protection SaaS company. You'll define the customer success strategy and manage escalations for critical issues.

🎯 What You'll Do

• Coach and develop a team of Customer Success Managers
• Analyze customer health data to identify risks and opportunities
• Oversee renewals and expansion opportunities with Sales
• Act as escalation point for critical customer issues

📋 Requirements

• 5+ years in Customer Success or Account Management
• 2+ years in a leadership or management role
• Proficiency in CRM and Customer Success platforms
• Knowledge of cybersecurity or data exposure verticals

✨ Nice to Have

• Experience in threat intelligence or executive protection
• Strong analytical and problem-solving skills

🎁 Benefits & Perks

• 🏖️ Flexible work schedule
• 💰 Generous 401k matching up to 6%
• ⏰ 20 days PTO + 15 sick days + 12 holidays
• 👶 Childcare expense reimbursement
• 📱 Cell phone reimbursement