9h ago
Head of Onboarding, East
East Coast, US
$125k-$135k / year
full-timesenior Remotereal-estate
๐ผ About This Role
You'll lead the end-to-end onboarding function for a fast-growing AI parking startup, bridging Sales, Operations, Product, and Customer Success. You'll design scalable systems that manage dozens of concurrent property launches while personally driving high-stakes implementations. This is a builder+operator role with high ownership and impact.
๐ฏ What You'll Do
- Own full onboarding lifecycle from sales handoff to go-live
- Manage multiple concurrent property launches across markets
- Orchestrate cross-functional collaboration across Sales, Product, and Ops
- Design scalable onboarding playbooks, checklists, and workflows
- Hire and manage onboarding coordinators as volume grows
๐ Requirements
- 4โ8+ years of experience in operations or client-facing roles
- Background in finance, consulting, or high-growth startup operations
- Demonstrated ability to manage complex onboarding engagements
- Experience leading multi-location rollouts and building scalable processes
โจ Nice to Have
- Experience in real estate, parking, or physical operations
- Strong client management and stakeholder relationship skills
๐ Benefits & Perks
- ๐ฐ Equity included
- ๐๏ธ High ownership and fast growth trajectory
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter screenยท 30 min
- 2Hiring manager interviewยท 45 min
- 3Cross-functional panelยท 60 min
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