🛠 Tech Stack

💼 About This Role

You'll manage customer relationships post-contract for a high-growth billing platform, working with companies like Vercel and Pinecone. You'll own onboarding and renewals, ensuring customers achieve maximum value and expansion. This role involves close collaboration with Solutions, Support, and Product teams to drive world-class customer experiences.

🎯 What You'll Do

• Manage customer relationships post-contract, including onboarding and adoption
• Forecast renewals with high accuracy and mitigate risk
• Conduct health checks and business reviews to ensure ROI
• Engage with product team to prioritize customer requests

📋 Requirements

• 5+ years of customer-facing experience in SaaS or B2B startups
• Knowledge of cloud architectures and data infrastructure
• Experience managing multiple personae within accounts
• Ability to work US east coast business hours

✨ Nice to Have

• Familiarity with billing platforms or finance concepts
• Functional knowledge of SQL

🎁 Benefits & Perks

• 🏥 Excellent medical, dental, and vision insurance
• 🏖️ Unlimited PTO plus week off between Christmas and New Year's
• 👶 16-week paid parental leave with equity vesting
• 🍱 Catered lunches in the office
• 📚 Annual learning & development stipend