🛠 Tech Stack

💼 About This Role

You'll lead the client services pod at Viral Nation, a social-first agency driving growth for digital brands. You'll own revenue, client satisfaction, and operational excellence across your portfolio, serving as a trusted strategic advisor. This role offers the chance to shape high-performance team culture and drive AI-first process transformation.

🎯 What You'll Do

• Own revenue growth, retention, and strategic direction for the pod.
• Drive pipeline development and cross-functional partnerships.
• Lead forecasting, resourcing, and investment decisions.
• Coach and develop Directors and Account Directors.

📋 Requirements

• 10+ years in client services or account management.
• Experience in a media, digital, or social/influencer agency environment.
• Proven success in managing key account metrics like revenue and profitability.
• Experience working with high-growth companies and agency teams.

✨ Nice to Have

• Passion for operational efficiencies.
• Experience with agile methodology.
• Strong written and verbal communication skills.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive salary at market rate.
• 🏥 Health insurance benefits.
• 📈 Performance-led compensation reviews.
• 🤝 Diverse and inclusive agency culture.