🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for employees and external customers seeking technical assistance on Equip's virtual eating disorder treatment platform. You'll ensure users receive prompt, efficient support while troubleshooting software issues and escalating complex problems.

🎯 What You'll Do

• Provide prompt support to users experiencing product issues
• Investigate and troubleshoot software and platform problems
• Escalate unresolved issues to senior team members
• Document issues and resolutions in the ticketing system

📋 Requirements

• Associate's or bachelor's degree or equivalent experience
• Ability to work 9 am - 6 pm PST
• Excellent verbal and written communication skills
• Strong customer-service orientation and attention to detail

✨ Nice to Have

• Interest in mastering new technologies
• Comfort with ambiguity and critical thinking
• Ability to participate in after-hours or weekend support

🎁 Benefits & Perks

• 🏠 100% remote work
• 💻 Opportunity to support a mission-driven healthcare platform
• 🌍 Diverse and inclusive work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min