Tech Stack

Description

In this role, you will help build a quality evaluation system for operational employees across multiple business units. You will work at the intersection of analytics, operations, and quality management to create scalable processes for assessing employee communications and turning results into actionable insights. Your work will directly impact how operational quality is measured and improved.

Requirements

• Strong SQL skills
• Solid Python skills
• Experience with data pipelines, reporting, and process automation
• Ability to translate business needs into scalable analytical solutions
• Proactive mindset and willingness to improve imperfect processes

Responsibilities

• Extract and structure communications from agents across operational teams
• Distribute communications to quality reviewers
• Build analytics and reporting based on quality assessment results
• Identify patterns, bottlenecks, and improvement opportunities in operational performance