19h ago

Senior Customer Success Manager

Los Angeles, CA or Austin, TX

โœจ $105k-$135k / yearest.

full-timesenior

๐Ÿ’ผ About This Role

You'll lead onboarding of high-impact merchants like Peloton and ARMRA onto the Truemed platform, ensuring seamless acceptance of HSA/FSA payments. You'll drive long-term growth by collaborating with the growth marketing team on co-marketing campaigns and data-driven optimization. This role offers the chance to shape merchant success in a fast-growing health-tech environment.

๐ŸŽฏ What You'll Do

  • Lead end-to-end onboarding for high-impact merchant partners.
  • Develop co-marketing campaigns with growth marketing team.
  • Provide white-glove service and gather merchant feedback.
  • Identify and execute revenue-generating opportunities.

๐Ÿ“‹ Requirements

  • Proven success in account management or business development.
  • Cross-functional collaboration and communication skills.
  • Data-driven decision-making with strong analytical skills.
  • Ability to manage multiple projects in a fast-paced environment.

โœจ Nice to Have

  • Experience in growth marketing or partner success.
  • Familiarity with health, wellness, or fintech industries.
  • Background in startup, consulting, or finance.

๐ŸŽ Benefits & Perks

  • ๐Ÿš€ Mission-driven culture in health and wellness.
  • ๐Ÿค Cross-functional collaboration with growth marketing.
  • ๐Ÿ“Š Data-driven impact on merchant success.

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Cross-functional Panelยท 60 min
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