19h ago
Senior Customer Success Manager
Los Angeles, CA or Austin, TX
โจ $105k-$135k / yearest.
full-timesenior
๐ผ About This Role
You'll lead onboarding of high-impact merchants like Peloton and ARMRA onto the Truemed platform, ensuring seamless acceptance of HSA/FSA payments. You'll drive long-term growth by collaborating with the growth marketing team on co-marketing campaigns and data-driven optimization. This role offers the chance to shape merchant success in a fast-growing health-tech environment.
๐ฏ What You'll Do
- Lead end-to-end onboarding for high-impact merchant partners.
- Develop co-marketing campaigns with growth marketing team.
- Provide white-glove service and gather merchant feedback.
- Identify and execute revenue-generating opportunities.
๐ Requirements
- Proven success in account management or business development.
- Cross-functional collaboration and communication skills.
- Data-driven decision-making with strong analytical skills.
- Ability to manage multiple projects in a fast-paced environment.
โจ Nice to Have
- Experience in growth marketing or partner success.
- Familiarity with health, wellness, or fintech industries.
- Background in startup, consulting, or finance.
๐ Benefits & Perks
- ๐ Mission-driven culture in health and wellness.
- ๐ค Cross-functional collaboration with growth marketing.
- ๐ Data-driven impact on merchant success.
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Cross-functional Panelยท 60 min
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