💼 About This Role

You'll be the first point of contact for customers across Canada, delivering high-quality support in both French and English through phone, email, and chat. You'll play a key role in ensuring a positive customer experience by resolving inquiries efficiently. This remote-friendly role offers the opportunity to support diverse users while strengthening your customer service expertise.

🎯 What You'll Do

• Manage high-volume inbound customer interactions via phone, email, and chat in French and English
• Resolve inquiries and document interactions accurately in internal systems
• Meet key performance indicators like response time and quality standards
• Collaborate with internal teams to resolve complex escalated issues

📋 Requirements

• Bilingual fluency in French (Quebecois) and English
• 1-2 years of customer service experience preferred
• Strong communication and interpersonal skills
• Ability to work flexible shifts including evenings, weekends, or holidays

✨ Nice to Have

• Experience in a high-volume or contact center environment
• Proficiency with Microsoft Office tools

🎁 Benefits & Perks

• 🏖️ Flexible time off policy
• 🏥 Medical, dental, and vision coverage
• 👶 Parental and family leave
• 💪 Quarterly wellness reimbursement
• 🧠 Employee assistance program and Calm subscription

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 day