💼 About This Role

You'll define and execute operational strategies for a leading fintech platform in Southeast Asia, driving growth and scalability. Your work will directly impact customer satisfaction, profitability, and execution velocity across cross-functional teams in multiple geographies. You'll build and streamline systems that support scale while leading a high-performing operations team.

🎯 What You'll Do

• Define and execute operational strategies supporting growth
• Oversee supply chain, logistics, admin ops, and customer service
• Hire, lead, and mentor a high-performing operations team
• Identify bottlenecks and implement systems to reduce cost and increase speed

📋 Requirements

• Bachelor's degree in Business, Operations, Supply Chain, or related field
• 7+ years in senior operations roles at high-growth or tech companies
• Proven ability to lead and scale operations across logistics, admin, and customer experience
• Excellent communication and stakeholder management skills

✨ Nice to Have

• Experience in startups or fast-scaling environments
• Exposure to tech or fintech ecosystems
• Experience building processes in multi-country operations

🎁 Benefits & Perks

• 💰 Competitive salary and performance-based bonuses
• 🏖️ Casual, flat-structured work culture with high ownership
• 🏥 Comprehensive medical, dental, and vision benefits
• 📈 Fast learning curve and regional exposure
• 🎯 Real responsibility from day one

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study or presentation· 60 min
4. 4Team fit interview· 30 min
5. 5Executive interview· 45 min

🚩 Heads Up

• Broad responsibility across multiple functions suggests possible role ambiguity
• Requires '7+ years' but also 'startup experience' which may conflict with seniority