Tech Stack

Description

You will deliver outstanding customer service, build strong relationships, and meet team KPIs while handling email communications. This role focuses on creating personalized experiences to enhance customer satisfaction and loyalty.

Requirements

• 2+ years customer service experience
• Excellent English communication skills
• Attention to detail, speed, and accuracy
• Experience with Zendesk and Shopify is a plus
• Amenable to seasonal ramp (30-60 days) and overtime

Responsibilities

• Create happy customers through passionate service
• Provide outstanding service to retain customers
• Build customer loyalty via effective account management
• Meet Customer Care team KPIs and targets
• Handle customer communication via email answering 15-20 emails per hour