🛠 Tech Stack

💼 About This Role

You'll resolve complex customer issues involving Backblaze products and third-party integrations. You'll drive issues to resolution while acting as an ambassador for the company. This role combines foundational curiosity with growing technical expertise.

🎯 What You'll Do

• Handle and resolve customer issues
• Communicate via video/phone for troubleshooting
• Manage escalations from account administration
• Provide silent install troubleshooting for Backup Client

📋 Requirements

• 2-3 years of customer-facing technical support
• Foundational understanding of Linux, MacOS, and Windows
• Competence with networking and filesystems
• Familiarity with JIRA or similar ticketing systems

✨ Nice to Have

• Experience with text shells (PowerShell, Bash, Terminal)
• Scripting and automation experience
• Backblaze Backup troubleshooting expertise

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💻 Remote work
• 📈 Stock options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 1 hour
3. 3Hiring manager interview· 45 min