Description

You will architect enterprise-wide customer experience strategies for a major client, lead a team of strategists, and drive measurable business impact through data-driven CRM and lifecycle marketing. You'll partner with creative, analytics, and technology teams to deliver transformative initiatives and position the agency as a strategic innovation partner.

Requirements

• Expertise in CRM, customer lifecycle marketing, and data-driven strategy
• Experience leading and developing teams of strategists
• Strong client relationship management and thought leadership skills
• Ability to translate complex data into actionable insights and measurement frameworks
• Familiarity with martech, data privacy, and AI trends

Responsibilities

• Develop comprehensive customer journey strategies across multiple brands, segments, and channels
• Build measurement frameworks, attribution models, and learning agendas
• Lead and mentor a team of strategists, fostering growth and professional development
• Serve as a strategic trusted advisor to client leadership
• Partner with creative, analytics, and technology teams to deliver integrated solutions