🛠 Tech Stack

💼 About This Role

You'll serve as a trusted advisor and technical consultant for Talkdesk's key customers, driving product adoption and ensuring long-term customer health. You'll bridge customer stakeholders and internal teams to align on business objectives. This hybrid role combines technical guidance with CRM responsibilities for a proactive professional.

🎯 What You'll Do

• Serve as primary technical contact for assigned accounts
• Support onboarding, product training, and enablement
• Translate business needs into technical solutions
• Partner with customers on adoption and innovation roadmap

📋 Requirements

• 5+ years in Customer Success, TAM, or Solution Consulting in SaaS or CCaaS/CPaaS
• Strong technical acumen with APIs and CRM systems (e.g., Salesforce)
• Experience in software deployments with agile or waterfall methodologies
• Proven ability to align technology solutions to strategic business outcomes

✨ Nice to Have

• Experience in financial services, healthcare, or retail
• Experience with contact center technology or customer experience platforms
• Experience with customer journey mapping and success planning

🎁 Benefits & Perks

• 🩺 Medical, Dental, Vision Insurance
• 🏦 401(k) Retirement Plan
• 🏖️ Uncapped Paid Time Off
• 🎉 14 Paid Holidays
• 📈 Equity and Bonus Opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min