🛠 Tech Stack

💼 About This Role

You'll lead development and delivery of Five9's AI Agent software platform, building high-performing engineering teams to create scalable, production-grade AI systems for real-time customer conversations. This role sits at the pinnacle of AI Agent technology applied to customer experience. You'll collaborate across product, SRE, and support teams while fostering a culture of operational excellence.

🎯 What You'll Do

• Lead development and delivery of AI Agent software platform
• Build and manage high-performing engineering team
• Guide architecture discussions and technical decisions
• Collaborate with Product, SRE, and other engineering teams

📋 Requirements

• 1+ years experience in GenAI platforms for customer support/CX
• 5+ years Java software development experience
• 5+ years enterprise SaaS software development experience
• 10+ years software development experience

✨ Nice to Have

• Experience with Spring Boot
• Experience using Claude Code for software development
• Experience with GCP

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Mentions Claude Code as requirement but experience level is high
• Role requires both management and technical credibility
• Multiple locations but only Bengaluru listed in location field