💼 About This Role

You'll lead patient support center operations and a team of case managers, ensuring compliance and enhancing service quality. You'll collaborate with stakeholders to drive program management and optimize patient outcomes. This fully remote role offers flexibility and impact in a patient-focused environment.

🎯 What You'll Do

• Lead and motivate a team of case managers
• Oversee workload management for patient coverage
• Identify and implement process improvements
• Monitor team performance against KPIs and SLAs

📋 Requirements

• 5+ years experience in pharmaceutical, biotech, or patient support
• 2+ years leadership in a management role
• Experience with direct provider and patient interaction
• Proficiency in CRM systems and Microsoft Office

🎁 Benefits & Perks

• 💰 Competitive salary $125,600-$234,000
• 🏥 Comprehensive medical benefits
• 🏖️ Generous paid time off including sick and parental leave
• 📈 401(k) with company contributions
• 🌱 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min