🛠 Tech Stack

💼 About This Role

You'll own the customer relationship post-implementation, ensuring measurable value from managed services. You'll blend strategic partnership with operational execution to drive retention and growth. This role requires orchestrating service delivery and translating outcomes into success metrics.

🎯 What You'll Do

• Serve as primary contact for assigned customers, owning relationship and success plan.
• Lead regular touchpoints like QBRs and service reviews focused on value realization.
• Partner with delivery teams to ensure consistent execution of managed services.
• Identify expansion opportunities and support renewal processes.
• Track customer health, report on success metrics, and drive continuous improvement.

📋 Requirements

• 5+ years in Customer Success or Account Management, preferably in managed services or SaaS.
• Strong understanding of SLAs and operational delivery models.
• Proven ability to manage multiple customers in a fast-paced environment.
• Experience with Gainsight and CRM tools (preferably Salesforce).
• Bachelor's degree required.

✨ Nice to Have

• Experience driving retention through proactive engagement.
• Demonstrated use of generative AI tools (e.g., ChatGPT, Copilot) to improve productivity.

🎁 Benefits & Perks

• 🚀 Remote-first culture
• 🩺 Health, dental, and vision insurance
• 💰 Competitive salary and equity
• 🏖️ Unlimited PTO
• 📚 Learning and development budget