7h ago

Service Quality Manager, Training Specialist, Fleet Development and Readiness

Phoenix, AZ, USA

$120k-$130k / year

full-timeseniorAutonomous driving technology

🛠 Tech Stack

💼 About This Role

You'll design a multi-modality technician and workshop management curriculum for Waymo's autonomous fleet. You'll drive continuous improvement by analyzing learner outcomes and performing site audits. This role offers the chance to shape training for the world's leading autonomous driving technology.

🎯 What You'll Do

  • Design training curriculum for technician and workshop management.
  • Administer and report training outcomes including train-the-trainer programs.
  • Perform site audits to ensure training proficiency retention.
  • Organize training schedules across multiple partners.

📋 Requirements

  • 3+ years professional automotive service instructional experience.
  • Built and maintained standard operating procedures.
  • Excellent verbal and written communication skills.
  • Leveraged a Learning Management System to track training.

✨ Nice to Have

  • 10+ years in automotive service field.
  • Data analytics in Excel, GSheets, or SQL.
  • Proficient with automotive OEM diagnostic software and repair methods.

🎁 Benefits & Perks

  • 💰 Discretionary annual bonus program
  • 📈 Equity incentive plan
  • 🏥 Generous Company benefits program

🚩 Heads Up

  • Mismatched title: combines three roles (Service Quality Manager, Training Specialist, Fleet Development and Readiness) into one.
  • Excessive demands: requires 3+ years instructional experience and also prefers 10+ years automotive service field, with 20% travel.
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