Tech Stack

Description

You will manage the customer experience from onboarding to ongoing support, including billing and notifications, for BlackSky's international portfolio. You'll work with cutting-edge satellite imagery and analytics products, collaborate cross-functionally, and advocate for customers by sharing feedback with product teams.

Requirements

• Bachelor’s degree in relevant field
• At least 6 years of experience in Customer Success, Account Management, or Customer Support
• Excellent written and executive communication skills; fluent in English
• Demonstrated capability to quickly assimilate use of various software applications
• Ability to translate customer mission needs into product or service requirements

Responsibilities

• Become an expert in BlackSky’s products and services and discuss product value propositions
• Serve as front-line contact for customer support inquiries via email and phone
• Prioritize and drive resolution for escalated customer issues
• Oversee customer order progress, cancellations, and deliveries
• Onboard and train enterprise customers and their user base