💼 About This Role

You'll own the full commercial relationship and customer success across 100-200 corporate accounts. You'll drive net revenue retention and cross-sell ElevenLabs' expanding product suite. This role offers high impact in a fast-growing AI company with a systems-building approach.

🎯 What You'll Do

• Build scaled playbooks for high-volume account management
• Drive net revenue retention and cross-sell across product suite
• Advise customers on agent design and voice customization
• Analyze product usage data to identify expansion opportunities

📋 Requirements

• 2+ years of Account Management or Customer Success in B2B SaaS
• Proven track record of owning commercial outcomes (quota, renewals, cross-sell)
• Comfortable managing a high-volume book with a systems mindset
• Hands-on familiarity with AI concepts, API integrations, and SDKs

✨ Nice to Have

• Experience in voice AI, audio AI, or conversational AI space
• Experience selling or expanding into multiple products within a platform

🎁 Benefits & Perks

• 🧑‍💻 Remote-first culture with global team
• 📚 Annual discretionary stipend for learning & development
• ✈️ Annual company offsite in new locations (e.g., Croatia, Italy)
• 🏢 Monthly co-working stipend if not near a hub
• 🎉 Innovative culture at the forefront of AI

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Product Interview· 60 min
4. 4Final Interview with Leadership· 45 min