🛠 Tech Stack

💼 About This Role

You'll blend high-touch user support with proactive training, helping organisations embed AI tools into daily workflows. You'll empower human services teams at Australia's largest not-for-profits, care providers and government departments to deliver essential programmes like NDIS, IEA and Aged Care support. This is a high-autonomy role where you'll write the playbook for our Australian enablement engine.

🎯 What You'll Do

• Respond to user queries across email, chat, phone and video
• Lead onboarding sessions for new organisations
• Deliver engaging training virtually and in person
• Create and improve help centre content, guides and FAQs

📋 Requirements

• Empathetic and patient with users
• Clear communicator who builds trust quickly
• Calm under pressure balancing live support and travel
• Proactive and curious in identifying trends and root causes

✨ Nice to Have

• Experience supporting government, not-for-profits or NDIS organisations
• Experience using Zendesk or similar support tools
• Experience creating training materials or user resources

🎁 Benefits & Perks

• 💻 Remote work up to 6 weeks a year
• 🏖️ Generous Holiday - 25 days plus 3 at Christmas
• 🧘 WellBeam budget for wellbeing and professional development
• 🏥 Healthcare cover through Benenden Health
• 👶 Enhanced parental leave - 18 weeks primary, 4 weeks secondary