💼 About This Role

You'll own relationships with freight customers, acting as a trusted advisor and driving onboarding, engagement, and retention within a fast-growing logistics marketplace. Your core impact will be building scalable processes and playbooks from the ground up for a new vertical. This role offers the chance to shape customer success in a company transforming a $1 trillion industry.

🎯 What You'll Do

• Own freight customer relationships throughout the lifecycle
• Drive onboarding, engagement, adoption, and retention
• Partner with Sales, Product, Operations, and Support teams
• Identify pain points and translate insights into scalable solutions
• Develop onboarding processes, playbooks, and engagement strategies

📋 Requirements

• 4–7+ years of experience in Customer Success, Account Management, or Operations
• Experience in freight, transportation, or logistics strongly preferred
• Strong relationship-building and communication skills
• Proven ability to manage complex customer relationships and drive outcomes

✨ Nice to Have

• Strategic and operational mindset comfortable with ambiguity
• Data-driven approach to problem solving
• Passion for building and scaling new business verticals

🎁 Benefits & Perks

• 🚗 Commuter benefits
• 🍽️ Lunches and snacks
• 💰 Competitive salary and equity
• 🏥 Multiple health benefit options
• 🏖️ Responsible Time Off

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min
4. 4Offer· 1 week