🛠 Tech Stack

💼 About This Role

You'll provide omni-channel technical support for OpenGov's AI-powered ERP products, helping government leaders transform how they serve their communities. This entry-level role offers hands-on training and mentorship with clear growth paths.

🎯 What You'll Do

• Provide technical support via phone, chat, web, and email.
• Manage case backlog in Salesforce Service Cloud.
• Triage incidents for severity and urgency.
• Troubleshoot and document steps to reproduce issues.

📋 Requirements

• SQL and data management experience.
• GIS troubleshooting experience.
• Experience with ETLWorks pipeline and API data failures.
• Ability to work rotating on-call after hours.

✨ Nice to Have

• Interest in using AI tools.
• Degree in Computer Science preferred.

🎁 Benefits & Perks

• 🌟 Mission-driven work in government technology.
• 🚀 Opportunity to innovate with AI.
• 💰 Performance-based culture with recognition and rewards.
• 🌍 Global team with offices in multiple cities.

🚩 Heads Up

• Title says 'Technical Support Specialist' but description calls it entry-level and includes AI training; also lists GIS and ETLWorks which are more specialized.