Description

You will maintain product knowledge, document interactions, process orders, and coordinate between sales and production to meet customer expectations. You'll resolve issues and communicate delivery timelines.

Requirements

• 1+ year customer service experience
• 1-2 years in construction/manufacturing
• Strong organizational and listening skills
• Ability to prioritize work with deadlines
• Excellent written and verbal communication

Responsibilities

• Maintain knowledge of products and services
• Document customer interactions and transactions
• Process faxed, emailed, and phoned-in orders
• Coordinate between sales and production
• Resolve product or service problems