🛠 Tech Stack

💼 About This Role

You'll provide local operational support for an office or group of offices, resolving system, application, and hardware issues. You'll ensure excellent customer service while troubleshooting and updating ticket progress. This role offers career growth in a global outsourcing company.

🎯 What You'll Do

• Troubleshoot system, application, and hardware issues
• Update ticket tracking system with status and fixes
• Perform routine system maintenance on laptops and desktops
• Provide AV support for on-site equipment and meetings

📋 Requirements

• Minimum 1 year IT experience
• Experience in a corporate or enterprise environment
• Experience working in a mixed Mac and Windows environment

✨ Nice to Have

• Experience in advertising or marketing industry
• Technical certifications like A+, Network+, or CCNA
• Experience with JAMF, Altiris, or Adobe Creative Cloud

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision
• 💰 401k with matching
• 🏖️ Paid Time Off
• 📚 Learning Development opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week