1h ago
Customer Advocacy Director
Remote
full-timedirector Remotemental health
Description
You will own the strategy and execution for turning customer stories into a growth lever, building programs like a luminaries network, Customer Advisory Board, and annual awards. You will produce case studies, manage the reference program, and partner with executive stakeholders to make customer advocacy a strategic priority at Spring Health.
Requirements
- Senior individual contributor accountable for building advocacy programs
- Proven ROI and partner with executive stakeholders
- Experience with customer storytelling engine
- Skilled in building customer database and RevOps infrastructure
- Occasional travel required for team or company events
Responsibilities
- Own customer advocacy strategy end-to-end
- Produce case studies (written and video) and extract proof points
- Build and scale the reference program with segmented database
- Drive annual customer awards program end-to-end
- Execute CAB strategy (~50 participants) with annual in-person and virtual sessions
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