🛠 Tech Stack

💼 About This Role

You'll provide hands-on technical support for customers integrating and using a usage-based billing platform, acting as a key bridge between customers and engineering teams. You'll troubleshoot complex API issues, manage escalations, and improve product usability.

🎯 What You'll Do

• Provide hands-on support for API integration and best practices.
• Investigate and debug customer issues using observability tools.
• Manage escalations through ticketing systems with clear communication.
• Develop internal tools and automations to improve support workflows.

📋 Requirements

• At least 2 years in a technical support or B2B SaaS support role.
• Debugging and triaging complex technical issues.
• API understanding and ability to explain technical concepts clearly.
• Scripting with APIs and functional SQL knowledge.

✨ Nice to Have

• Programming in Python, TypeScript, or Ruby.
• Experience with enterprise SaaS or startup environments.
• Technical documentation or knowledge base creation.

🎁 Benefits & Perks

• 🏖️ Remote work in a global SaaS environment.
• 📈 Career growth in a fast-scaling technical organization.
• 🔧 Exposure to cutting-edge billing and cloud infrastructure.
• 🤝 Collaboration with experienced engineering and product teams.
• 📚 Flexible and autonomous working environment.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min