8h ago
Certifications & Credential Manager, Customer Education
Remote
$94k-$126k / year
full-timemid Remoteai-ml
🛠 Tech Stack
💼 About This Role
You'll own the design and scaling of Harvey Academy's formal certification program, working cross-functionally with Product, Customer Success, and Legal Engineering. You'll ensure certifications drive product adoption and create real customer value in the professional services context. This role offers a rare opportunity to build from zero to one at a rapidly growing AI company.
🎯 What You'll Do
- Define certification frameworks, competency levels, and learning objectives
- Design and manage assessments including exams and practical evaluations
- Partner with Product and Legal Engineering to keep content current with product changes
- Manage end-to-end certification operations: enrollment, issuance, renewals, and support
📋 Requirements
- 4+ years leading certification programs for SaaS or AI enterprise products
- Experience designing credentials for professional services audiences, legal sector preferred
- Proven ability to build or scale certification or assessment-based initiatives
- Hands-on experience with LMS or credentialing platforms (e.g., Skilljar, Credly)
✨ Nice to Have
- Experience in the legal sector
- Knowledge of continuing education or industry partnership models
- Familiarity with adult learning theories and assessment design
🎁 Benefits & Perks
- 💰 Competitive compensation with equity and bonus
- 🏖️ Remote-first work environment
- 📈 Opportunity for growth in a fast-scaling company
- 🤝 Equal opportunity employer with accommodations available
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