8h ago

Certifications & Credential Manager, Customer Education

Remote

$94k-$126k / year

full-timemid Remoteai-ml

🛠 Tech Stack

💼 About This Role

You'll own the design and scaling of Harvey Academy's formal certification program, working cross-functionally with Product, Customer Success, and Legal Engineering. You'll ensure certifications drive product adoption and create real customer value in the professional services context. This role offers a rare opportunity to build from zero to one at a rapidly growing AI company.

🎯 What You'll Do

  • Define certification frameworks, competency levels, and learning objectives
  • Design and manage assessments including exams and practical evaluations
  • Partner with Product and Legal Engineering to keep content current with product changes
  • Manage end-to-end certification operations: enrollment, issuance, renewals, and support

📋 Requirements

  • 4+ years leading certification programs for SaaS or AI enterprise products
  • Experience designing credentials for professional services audiences, legal sector preferred
  • Proven ability to build or scale certification or assessment-based initiatives
  • Hands-on experience with LMS or credentialing platforms (e.g., Skilljar, Credly)

✨ Nice to Have

  • Experience in the legal sector
  • Knowledge of continuing education or industry partnership models
  • Familiarity with adult learning theories and assessment design

🎁 Benefits & Perks

  • 💰 Competitive compensation with equity and bonus
  • 🏖️ Remote-first work environment
  • 📈 Opportunity for growth in a fast-scaling company
  • 🤝 Equal opportunity employer with accommodations available
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