🛠 Tech Stack

💼 About This Role

You'll lead a team of Product Support Engineers, handling escalations and troubleshooting for cybersecurity products. Your core impact is driving team performance and customer satisfaction. This role offers the chance to work with cutting-edge identity and security solutions.

🎯 What You'll Do

• Manage and mentor Product Support Engineers
• Handle customer escalations and complex troubleshooting
• Execute product upgrades in customer environments
• Conduct postmortem reviews of high-visibility incidents

📋 Requirements

• 4+ years of product support with leadership responsibilities
• Deep understanding of Active Directory and O365
• Proficiency with PowerShell for automation and troubleshooting
• Experience with DNS, networking, and security protocols

✨ Nice to Have

• Experience with Azure, AWS, or GCP
• Knowledge of identity and access management landscape

🎁 Benefits & Perks

• 🌐 Remote-first hybrid work environment
• 🏆 Inc. 5000 fastest-growing company
• 📈 Career growth opportunities in cybersecurity
• 🧠 Training and mentorship programs
• 🎯 Impact on enterprise security products