🛠 Tech Stack

💼 About This Role

You'll drive customer satisfaction and product adoption for Twilio's Segment platform, ensuring full value realization. Working with Fortune 500 clients, you'll solve complex data challenges and influence strategic decisions across executive stakeholders.

🎯 What You'll Do

• Ensure customer success by driving full value realization of Segment platform
• Develop and execute strategic roadmaps for product adoption
• Manage customer relationships as a trusted advisor to executives
• Identify expansion opportunities and partner with Sales on renewals

📋 Requirements

• 5+ years managing enterprise level customers
• 7+ years in customer-facing roles (CSM, account management, or consulting)
• Proven experience with Fortune 500 companies
• Expert in strategic planning with data-driven insights

✨ Nice to Have

• Experience with CDPs or ETL
• Experience in ad-tech or martech

🎁 Benefits & Perks

• 🏖️ Remote-first work culture
• 💼 Competitive compensation
• 📈 Career growth opportunities
• 🌍 Global inclusion

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 60 min
4. 4Executive interview· 45 min