💼 About This Role

You'll act as a strategic advisor to enterprise and mid-market clients, guiding them to maximize value from a global HR platform. You'll own retention and growth for key accounts, collaborating with cross-functional teams. This role offers high visibility and significant commercial ownership in a fully remote, async-first environment.

🎯 What You'll Do

• Own end-to-end success of mid-market and enterprise customers.
• Develop executive-level relationships and serve as trusted advisor.
• Identify expansion opportunities through upsell and cross-sell.
• Lead onboarding, adoption, and value acceleration initiatives.

📋 Requirements

• 6+ years in Customer Success or Account Management within SaaS.
• Proven experience managing large, complex accounts with multiple stakeholders.
• Strong ability to build relationships with senior executives.
• Solid understanding of SaaS platforms and HR tech ecosystems.

✨ Nice to Have

• Experience in global, distributed, or remote-first organizations.
• Demonstrated success in driving upsell/cross-sell revenue.

🎁 Benefits & Perks

• 🏠 Fully remote role with global flexibility.
• 📈 Performance-based variable compensation (OTE structure).
• 📦 Equity package enabling company growth participation.
• 🏖️ Generous paid time off and global parental leave.
• 💡 Learning and development budget for professional growth.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round with VP· 45 min