💼 About This Role

You'll define the customer's experience through service, focus, and participation at a veterinary emergency hospital. You'll create personalized, memorable moments and find ways to say yes to customer needs. This role offers opportunities for growth in a Great Place to Work certified environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, over phone, or online.
• Oversee all customer communications and route urgent medical calls.
• Deliver personalized experiences and say yes to customer needs.
• Process payments accurately and protect personal information.

📋 Requirements

• 2+ years of customer service experience.
• Advanced proficiency in computer programs and practice management software.
• Strong communication skills to interact positively with everyone.
• Ability to multitask and thrive amid chaos.

✨ Nice to Have

• High emotional intelligence to read situations.
• Adaptable and amenable in high stakes environments.
• Problem solving skills and a focus on innovation.

🎁 Benefits & Perks

• 💰 Competitive compensation with pay range $19-$29/hour.
• 📚 Unlimited ER CE + travel stipend for credentialed VEGgies.
• 📅 Flexible work schedules to support life outside work.
• 👥 Generous employee referral program.
• 🎽 Comfy scrubs, cool swag, and food in the fridge.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day

🚩 Heads Up

• Part-time role may require nights, weekends, and holidays on a rotating basis.
• No mention of specific experience level requirements despite 2+ years experience needed.