💼 About This Role

You'll own strategic account relationships for Elation's highest-value customers in a SaaS cloud-based clinical platform. Your core impact is driving commercial growth and retention while acting as a trusted advisor to healthcare executives. This senior role sits at the intersection of customer success, strategy, and expansion, influencing cross-functional teams to deepen partnerships.

🎯 What You'll Do

• Own end-to-end success and growth of a portfolio of strategic accounts
• Develop and execute account plans reflecting customer business goals
• Build and maintain trusted C-suite relationships with clinical leaders
• Identify and close upsell and cross-sell opportunities with Sales

📋 Requirements

• 8+ years in Customer Success, Strategic Account Management, or Consulting
• 3+ years managing enterprise or key accounts at a SaaS company
• 3+ years of experience in healthcare, with primary care or health system knowledge
• Demonstrable track record of retaining and growing complex accounts

✨ Nice to Have

• Experience co-selling expansion with Sales
• Curiosity about AI in healthcare

🎁 Benefits & Perks

• 💰 Competitive salary with bonus
• 🏖️ Flexible remote culture
• 🏥 Health benefits
• 📈 Growth opportunities in a high-visibility role

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Executive interview· 60 min