💼 About This Role

You'll own a portfolio of merchant partners in health and wellness, managing their full lifecycle from onboarding to growth. You'll drive HSA/FSA adoption through co-marketing initiatives and data-driven optimization, ensuring merchants see strong transaction volume. This role reports to the Head of Customer Success in a fast-paced startup environment.

🎯 What You'll Do

• Own merchant portfolio from onboarding through ongoing optimization
• Serve as primary point of contact and build stakeholder relationships
• Partner with growth marketing on co-marketing initiatives
• Analyze performance data to identify growth opportunities
• Monitor merchant health and develop retention action plans

📋 Requirements

• 3-4+ years in Customer Success or Account Management
• Experience managing merchant or brand partner accounts
• Strong analytical skills with performance data and spreadsheets

✨ Nice to Have

• Experience in e-commerce, DTC, marketplace, or SaaS
• Background in health and wellness industry

🎁 Benefits & Perks

• 🏖️ Unlimited PTO

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min